1.1 Introduction

Welcome to The Property Realtors ("we", "us", "our"), a professional property management and real estate services provider operating in Australia. By accessing or using our website www.thepropertyrealtors.com.au ("Site") or engaging with our services, you ("you", "the user", "the client", "the landlord", or "the tenant") agree to comply with and be bound by these Terms and Conditions and our Privacy Policy.

These Terms apply in accordance with the laws of:

• New South Wales (NSW)
• Queensland (QLD)
• Victoria (VIC)
• Western Australia (WA)
• and the Commonwealth of Australia.

If you do not agree to these Terms, you must not use our website or services.

1.2 Definitions

• Client/Landlord: A property owner engaging our property management or real estate services.
• Tenant: An individual or entity renting or seeking to rent a property managed by us.
• Services: Property management, leasing, sales, inspections, maintenance coordination, and related real estate services.
• Content: All text, images, data, branding, and materials on the Site.
• User: Any person accessing or using the Site.

1.3 Eligibility

By using this Site, you confirm that:

• You are at least 18 years of age;
• You have the legal capacity to enter binding agreements;
• You will comply with all applicable Australian laws;
• If acting on behalf of an entity, you are authorised to bind that entity.

1.4 Use of Services

You agree to use our services for lawful property management, leasing, and real estate-related purposes only. Any misuse, false information, or unlawful activity may result in termination of access.

1.5 Fees and Payments

Fees for property management, leasing, and related services are governed by separate service agreements. All fees are payable in Australian Dollars (AUD) and may be subject to GST. Fees are non-refundable unless otherwise stated in writing.

1.6 Intellectual Property

All intellectual property on this Site, including branding, logos, content, designs, and software, is owned or licensed by The Property Realtors. You may not reproduce or distribute any content without prior written consent.

1.7 Limitation of Liability

To the maximum extent permitted by law, we are not liable for any direct or indirect loss arising from:

• Use or inability to use the Site;
• Property availability or tenancy outcomes;
• Service interruptions or system failures;
• Loss of data or business opportunity.

You agree to indemnify and hold harmless The Property Realtors against any claims or losses arising from your use of the Site or breach of these Terms.

1.8 Indemnity

You agree to indemnify and defend The Property Realtors, its directors, employees, and contractors against any claims, damages, or costs resulting from:

• Your use of the Site or services;
• Breach of these Terms;
• Violation of any applicable law;
• Infringement of third-party rights.

1.9 Termination

We reserve the right to suspend or terminate access to our Site or services at our discretion if these Terms are breached.

1.10 Jurisdiction

These Terms are governed by the laws of:

• New South Wales
• Queensland
• Victoria
• Western Australia
• The Commonwealth of Australia

Any disputes shall be subject to the non-exclusive jurisdiction of Australian courts.

2.1 Purpose

The Property Realtors is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website or engage with our property management and real estate services.

2.2 What Information We Collect

We may collect the following types of personal information:

• Full name, contact details, and residential address
• Property ownership or tenancy details
• Identification documents (where required)
• Financial or payment-related information
• Maintenance or service-related requests
• Communication records and correspondence
• IP address, browser type, and website usage data

Any sensitive information is handled securely and only collected where reasonably necessary for our services.

2.3 How We Collect Your Information

We collect personal information when:

• You submit enquiries through our website
• You engage our property management or real estate services
• You communicate with us by phone, email, or online forms
• You enter into agreements or request property-related services
• You use cookies or interact with our website

2.4 How We Use Your Information

Your personal information may be used to:

• Provide property management and real estate services
• Communicate with landlords, tenants, and clients
• Arrange inspections, maintenance, or property transactions
• Process payments and manage accounts
• Comply with legal and regulatory obligations
• Improve our website, services, and customer experience
• Send service updates or marketing communications (with consent)

2.5 Disclosure of Your Information

We may disclose your personal information to:

• Property owners, tenants, or prospective buyers
• Maintenance contractors and service providers
• IT, hosting, and payment service providers
• Legal, accounting, or professional advisors
• Government authorities where required by law

We do not sell or trade your personal information.

2.6 Overseas Disclosure

In some circumstances, your information may be stored or processed using overseas cloud-based systems. Where this occurs, reasonable steps are taken to ensure compliance with the Australian Privacy Principles.

2.7 Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure through appropriate physical, technical, and administrative safeguards.

In the event of a data breach, we will comply with the Notifiable Data Breaches Scheme under the Privacy Act 1988 (Cth).

2.8 Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time and may charge a reasonable administrative fee where permitted by law.

2.9 Marketing and Communications

We may send you service updates, newsletters, or marketing information relevant to our services. You may opt out at any time by using the unsubscribe option or contacting us directly.

We comply with the Spam Act 2003 (Cth) in all electronic communications.

2.10 Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to improve functionality and user experience. You can manage cookie preferences through your browser settings.

2.11 Complaints

If you believe your privacy has been breached, please contact:

The Property Realtors – Privacy Officer
Email: hello@thepropertyrealtors.com.au
Website: https://thepropertyrealtors.com.au